Category Archives: Uncategorized

Update on the “pure-play” webwide aggregators: Plaxo growing nicely; FriendFeed, not so much

Every few months, I like to check in to see how the ‘pure-play webide aggregators” are doing. [Disclosure/reminder: I head up marketing at Plaxo.]

This is getting ever more complicated, as webwide lifestream aggregation is becoming the blueprint for the Social Web, as instantiated in the UX for Facebook, MySpace, Yahoo, Microsoft, and AOL, in addition to the smaller players who blazed the trail (Plaxo, launched mid-2007, and FriendFeed, a few months later).

Here’s the latest from Compete.com (which, like all other traffic-trackers, has its issues, but is generally directionally-correct).:

Picture 1

Michael Arrington of TechCrunch shines a spotlight on the FriendFeed side of the growth issue in a post this evening, leveraging Comscore data. Michael, in his poetic way, describes FriendFeed as being in danger of being “the coolest app no one uses.”

I don’t know which services will end up being the big winners in this emerging Social Web space, but I do know for sure that we will witness an explosion of innovation that will mirror what we saw in 1994, 1995, and 1996, with lots of losers and a few big winners. Personally, I am very excited to see what happens!

Live-Blogging from the Activity Streams Meetup at Web 2.0 Expo

The opening up of the Social Web is accelerating on an exponential curve. So many things have happened in recent weeks that I have not managed to blog about. I hope my loyal readers will forgive me for not posting on the big rollout of MySpaceID or Google’s support for Portable Contacts in GMail. Anyway, onward…

Sign for the Meetup

I’m up in SF with Joseph Smarr at Web 2.0 Expo. I shot video of Joseph’s talk this morning, which I hope to post, along with the slides, tomorrow. Now, I’m at the Activity Streams meetup, that started with lunch, but is just now getting down into the working session. MySpace has a bunch of folks here, and is helping us get organized. There are also folks from Facebook, Microsoft, Google, Yahoo, Plaxo, Nokia, Six Apart, and Vidoop, among others. This is a follow-on to the meetup in January, which I live-blogged then.

The industry and community circle

After a lot of discussion, David Recordon suggests that what we need is a bunch of examples of use cases and questions, asserting that we probably already have good answers to most of them. Joseph Smarr suggests a 90-day period of soak time for the current draft spec, with people implementing against it.

As usual, what I am most impressed by is the genuine collaboration underway, in which it is clear that none of the companies participating is trying to extract some proprietary advantage. This is truly an open spec process, in which the need for a common standard is far greater than any company’s desire for unique advantage. After all, webwide activity stream aggregation, pioneered by Plaxo in the summer of 2007, is now the blueprint for the the Social Web, as expressed in implementations from Facebook, MySpace, FriendFeed, Microsoft, Yahoo, Google, and AOL, among others.

The circle grows

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Back from an inspiring SXSW

What a great SXSW!

We used Twitter to create a “flash party” at the Chuggin’ Monkey after we ran into Gary Vaynerchuk on the street:

Gary Vaynerchuk and Posse

I dared Joseph Smarr, my partner-in-crime from Plaxo, to work the word “salamander” into his panel on OpenID in the enterprise, with hopes he could liven up the topic. To my surprise, he did, saying something like “ownership of user-generated content via open platforms is a slippery salamander”. Several of us broke out in applause, the tweeting and re-tweeting began:

Slippery Salamander

We recovered from the awesome Facebook party at Pangea with a meetup at the the Hula Hut on the lake. This picture I call “Socializing 2.0”. (Note the extreme focus on smartphones. 😉

At the Hula Hut

Facebook’s Dave Morin, who hails from Montana, was sporting some sweet new cowboy boots and talking about a cool idea that might get more of us to get our own:

Dave Morin's new Cowboy Boots

On Monday night, I got to meet the lovely Julia Allison, while hanging out with David Recordon, Dave Morin, and Josh Elman.

Julia, Daveman692, and Dave Morin

We were talking about the Social Foo Camp coming up, and how it actually involves camping. So I asked…

Funny Tweet

Oh, and we shot two episodes of the Social Web TV with my new Flip Mino HD. One with Joe Hewitt of Facebook on their announcement of Facebook Connect for iPhone and one with Josh Elman of Facebook and Kalya Hamlin, a.k.a “Identity Woman,” about real identities.

All in all, despite the sour macroeconomic evironment, it was an uplifting event. We need to innovate our way out of the current mess, and I see great things happening to accelerate the emergence of the Social Web, which will enable a wave of entrepreneurship as large or larger than anything we’ve seen since the birth of the Web 15 years ago.

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Plaxo and TripIt: “Social and Useful”

In these early days of the emergence of the Social Web, we’re never surprised when the services we use do not work together. Fragmentation and frustration rule the day, and 15 years into the consumer Internet revolution, we are still doing lots of things manually that will *someday* happen “magically” in the cloud.

Well, today I experienced a little bit of that near-future magic, and I wanted to share it with you…

First, the context. Plaxo [disclosure/reminder: my employer] rolled out a new release today that included a first-class integration with TripIt, a travel itinerary service that I had heard good things about from my colleague Joseph Smarr, but never actually signed up for. Well, it was also the day before our flight down to Austin for SXSW and a week before my flight to Las Vegas for Microsoft’s MIX 09 to speak on a panel about Activity Streams. So, it was unavoidable that I should check out TripIt and set up an Activity Stream from it into Plaxo.

First, I went to Outlook, where I had an email from Carson Wagonlit, our company’s official travel agency. I clicked on the link to view my itinerary, and was surprised to see an “Add to TripIt” link. A lightbox popped, prompting me to email the itinerary, which was as simple as typing in my email address. Yep. No heavyweight registration step, just kicking off my relationship with TripIt wid the act of emailing a single itinerary! Sweet.

Add to TripIt

I was instructed to check my inbox for an email from TripIt, and moments later it arrived. It included a link to my itinerary on TripIt, which I clicked on. After filling in just a couple pieces of info and choosing a password, I was a full-fledged TripIt member, all set up and ready to go.

I went back to Plaxo to add the TripIt feed. This functionality is *way* more buried than it ought to be, but since I work at Plaxo, I knew exactly where to go. (Do you think maybe we’ll make this more prominent soon? I do.) This is what I saw:

TripIt Activity Stream Setup in Plaxo

I chose Friends and Family, since I don’t want my travel plans shared with all my business connections (or the world, for that matter). I clicked on “Connect your TripIt account” and saw this in a popup:

Sign In to TripIt

So I signed in with my new TripIt credentials and saw the TripIt consent page that was asking if I wanted to grant Plaxo access to my private TripIt feed (Activity Stream). It’s yet another great example of the power of the open standard OAuth:

TripIt Access Request

I clicked on the “Grant access” button, and I was done. I had a TripIt account, and my Activity Stream from it was now flowing into Plaxo, sharing my itineraries with my family and friends. Not long after I saw this in my Plaxo Pulse stream:

Vegas Trip in the Plaxo Stream

There are so many things about this that are way cool. First, the event looks great, because it includes more details than most third-party feeds into Social Web aggregators. Second, this is a private feed, shared with only the subset of my connections that I choose to share it with. Third, they can (and did) comment on it, sparking interesting conversations. Fourth, they can get the info about my travel plans, though not in a level of detail that I would be uncomfortable with. And fifith, I see a link that is only visible to me, which connects to the full itinerary details over at TripIt. Pretty sweet, huh?

But that’s not all. When I go to my Plaxo calendar, I see my trip to Austin for SXSW and my trip to Vegas for MIX 09 are there, automatically injected as a result of connecting my private Activity Stream to Plaxo.

This is a *great* example of data portability with the user in control, and a glimpse into the world of the Social Web we all want to bring about. If you’re heading to SXSW, give it a whirl!

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The Real McCrea is now officially a Facebook “Fanboy”

The seduction was slow, and I played hard to get. And quite frankly, at times I thought for sure that I didn’t want to fall in love…with Facebook. But, I must admit, I’m now head over heels.

It started with occasional visits, guilty little glimpses into that once-college-only world. A few connections to some friends. Over the months, I wasn’t even really aware that I was slowly building up my “social graph” there, but recently I noticed the velocity was picking up, as fraternity brothers, high school friends, coworkers, and even my next door neighbor connected with me there.

Also, along the way, I came to know the Facebook team, folks like Dave Morin, Luke Shepard, Josh Elman, and Julie Zhuo (and many more) through events like the OpenID Design Summit. Heck, I even got to build a relationship with Mark Zuckerberg, in part by accidentally stumbling on to his Twitter account, which led to a bunch on exchanges with him. (Including this awesome tweet, in which he let me know he’s a fan of our weekly video podcast The Social Web TV.)

The Real McCrea discovers the Real Zuckerberg

And Facebook, which could have used it’s market leadership position to attempt to build “Walled Garden 2.0,” instead has been moving boldly down an ever more open pathway. My friend David Recordon said it well recently in a post entitled Facebook in 2010: no longer a walled garden.

But, at the end of the day, it is the great product the team has built that kept pulling me back (via the way it has engaged my real-world friends from various facets of my life). Tonight, I was delighted to see the new design. It addresses all of the things I was most hoping would be improved. I know I will be giving more of my attention to this app (at the expense of more traditional media).

Okay, I’ve gone over the top with this post, but I’m glad I got this off my chest. Why is all of this significant? The Web is going social (with a big help from Facebook), and the Social Web is going open (along with Facebook). That means we’re on the cusp of a massive wave of change that will unleash an innovation explosion.

Oh, and the “pie” is about to get much bigger for companies like Plaxo (my employer) and many, many others. The zero-sum game is not what we’re playing.

What’s behind Facebook’s new governance model?

Have Facebook’s recent moves left your wondering? New TOS. Bad reaction. Old TOS. New statement of rights and new governance model. What’s going on here? Joseph Smarr and I try to make sense of it all in this week’s episode of The Social Web TV:

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The Social Web TV on Facebook’s TOS about-face, Magnolia’s fall, and more

Who owns your data? Should there be DRM on the content/data you share with others? What happens to your stuff when the service you shared it on has a catastrophic failure? These and other questions of sharing user-generated content are discussed on the latest episode of The Social Web TV, as Chris Messina, Joseph Smarr, and John McCrea welcome special guest, Larry Halff, of the fallen (and soon to rise again) community and social bookmarking service, Magnolia.

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A Well-Reasoned Response to my “Social DRM” Post

In my most optimistic moments, I think about how all this social media stuff (like Twitter, Facebook, blogs, and aggregators like Plaxo and FriendFeed, and more), which so many dismiss as a waste of time, is really paving the way to making us all smarter. Here’s an example of that.

When I was an undergraduate at M.I.T., my social network there connected me with an alum, Bob Kerns. I really liked Bob, and we had some great interactions, but our paths diverged, and I lost track of him. Then, a few weeks ago, we reconnected via social media, in this case on Facebook. As a result, we’ve been exchanging thoughts, and recently he posted so many pithy comments, that I encouraged him to transform them into a blogpost.

He did, framing it as a response to my last post, and I found it fascinating. One thing I particularly enjoyed was that he makes reference to having been “on the Internet since 1972”! I think my readers will enjoy his post in its entirety, so I will link to it here. Please consider: Minority Report: The Facebook Copyright Controversy: I See 404 Pages.

This provides some interesting perspective on what it means to post stuff online.

The End of “Social DRM” is in Sight

I am pleased to see a major shift underway in the prevailing thoughts on one of the most important topics relating to data portability, interoperability, and the emergence of the Social Web — the question of whether the service providers need to protect us with “social DRM” or trust us to do the right thing. Microsoft’s Dare Obasanjo has an excellent post on the topic, outlining the two schools of thought, and publicly declaring that he has shifted sides in this critical debate:

The issue of what to do with content a user has shared when they decide to delete the content or attempt to revoke it is in an interesting policy issue for sites geared around people sharing content. When I’ve discussed this with peers in the industry I’ve heard two schools of thought. The first is that when you share something on the Web, it is out there forever and you have to deal with it. Once you post a blog post, it is indexed by search engines and polled by RSS readers and is then available in their caches even if you delete it. If you send an inappropriate email to your friends, you can’t un-send it. This mirrors the real world where if I tell you a secret but it turns out you are a jerk I can’t un-tell you the secret.

The other school of thought is that technology does actually give you the power to un-tell your secrets especially if various parties cooperate. There are ways to remove your content from search engine indexes. There are specifications that dictate how to mark an item as deleted from an RSS/Atom feed. If your workplace uses Outlook+Exchange you can actually recall an email message. And so on. In the case of Facebook, since the entire system is closed it is actually possible for them to respect a user’s wishes and delete all of the content they’ve shared on the site including removing sent messages from people’s inboxes.

I used to be a member of the second school of thought but I’ve finally switched over to agreeing that once you’ve shared something it’s out there. The problem with the second school of thought is that it is disrespectful of the person(s) you’ve shared the content with. Looking back at the Outlook email recall feature, it actually doesn’t delete a mail if the person has already read it. This is probably for technical reasons but it also has the side effect of not deleting a message from someone’s inbox that they have read and filed away. After all, the person already knows what you don’t want them to find out and Outlook has respected an important boundary by not allowing a sender to arbitrarily delete content from a recipient’s inbox with no recourse on the part of the recipient. This is especially true when you consider that allowing the sender to have such power over recipients still does not address resharing (e.g. the person forwarding along your inappropriate mail, printing it or saving it to disk).

And, as he points out, Dare is not alone in this shift. Mark Zuckerberg and the team at Facebook clearly appear to be shifting stance as well. In his epic post On Facebook, People Own and Control Their Information, in response to the confusion over the update to the Facebook TOS:

Still, the interesting thing about this change in our terms is that it highlights the importance of these issues and their complexity. People want full ownership and control of their information so they can turn off access to it at any time. At the same time, people also want to be able to bring the information others have shared with them—like email addresses, phone numbers, photos and so on—to other services and grant those services access to those people’s information. These two positions are at odds with each other. There is no system today that enables me to share my email address with you and then simultaneously lets me control who you share it with and also lets you control what services you share it with.

We’re at an interesting point in the development of the open online world where these issues are being worked out. It’s difficult terrain to navigate and we’re going to make some missteps, but as the leading service for sharing information we take these issues and our responsibility to help resolve them very seriously. This is a big focus for us this year, and I’ll post some more thoughts on openness and these other issues soon.

Some of us tried to get this debate started in September of 2007, with the publication of the Bill of Rights for Users of the Social Web, by Joseph Smarr, Marc Canter, Michael Arrington, and Robert Scoble. In hindsight, the world was not yet ready for that debate; few took notice, and no actions came in response. Then, in January of 2008, when Plaxo was trying to get a Facebook contacts importer ready to launch, which would have enabled social address book sync between Facebook, Plaxo, Outlook, the Mac address book, Yahoo Mail, and more, it turned by accident and miss-communication into a major incident. By then the world was ready to argue and debate the key questions, but not ready to come to any consensus.

But over the course of 2008, projects like Google Friend Connect, Facebook Connect, MySpaceID, and the quickening drumbeat of progress for OpenID and the Open Stack helped the industry to think through the issues preventing data portability and interoperability. In the end, we’re all coming to realize that rather than try to prevent anything bad from ever happening via “social DRM,” we’re going to have to trust our users, so that we can enable amazing things to happen — like all your tools and services working well together!

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Plaxo’s economic stimulus plan: “social job listings”

The Social Web will be the biggest transformer/disrupter since the birth of the Web itself. What if you applied “social” to the relatively staid world of online posting of jobs? Plaxo gave its answer to that question today, with the launch of “social job listings” in partnership with Simply Hired. [Reminder/disclosure: I work at Plaxo.]

Wired’s Michael Calore did a great writeup on the news: Plaxo Debuts New Job Search Service for ‘Viral Hiring’

IMHO, the official Plaxo post I wrote on the announcement deserved more attention (but I’m biased), so I’m including some of it here (and linking to it, of course):

This is a great time at Plaxo. In 2008, we had triple-digit growth in all of our key metrics, including new users, monthly unique visitors, and pageviews. We increased our network density, with the number of connections in our next-generation social network skyrocketing from 2 million to over 30 million. We got acquired by a stable, profitable, and growing company, while remaining an independent business unit, resourced for growth. (We’re hiring.) And, we’re making great progress at becoming a vital social utility for one of the most valuable demographics: post-college professionals.

But, of course, we are well aware that most companies out there are in a different position, and that our members are confronting a deepening recession, rising unemployment, and decreasing job security. It is that sobering reality that inspired us to come up with a better way to connect job seekers with career opportunities, working together with Simply Hired, the largest job search engine, to introduce “social job listings” on Plaxo.

For users in the U.S., we’ve rolled out a new Jobs section on Plaxo, where hiring managers and recruiters can post new job listings, and where job seekers can browse or search postings from across the Simply Hired network. But jobs posted on Plaxo aren’t like job listings anywhere else; job listings on Plaxo are turbo-charged with the “social power” of your extended network.

New "Social Job Listings" Feature

Re-Sharing in Plaxo

What do you think? I, for one, am curious to see if this new form of job listing can bring greater efficiency to the now-more-than-ever important process of connecting job seekers with career opportunities. If you’re a Plaxo member and see a job listing shared with you, please consider “paying it forward” and re-sharing it to your network. Thanks!