Another Vital Tool: Summize for Twitter Search

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As you know, I’m a big fan of Twitter, and believe that is is becoming a core platform for any conversational marketer. But Twitter’s sprawling success creates the need for an ecosystem of tools to help us slice and dice the conversation cloud. Fortunately, the team at Twitter has provided APIs that enable a vibrant developer community to emerge, with new tools popping every week.

Today, I was excited to discover a new Twitter search tool that jumps ahead of Terraminds (now defunct) and Tweetscan (my go-to search tool in recent days). Summize is the first Twitter search tool that appears to be a commercial offering, rather than somebody’s side project. My thanks to Adam Ostrow at Mashable for the scoop on this new offering (which I learned about via a tweet from Pete Cashmore).

Summize is clean and simple, and has a professional look that inspires confidence. Let’s hope they can back that up with scalability and reliability. In addition, Summize provides RSS feeds for any search term, and one feature that I’m really excited about: search by language. Want to know what people are tweeting about your brand (personal or corporate) in French, German, or any other langauage? Summize to the rescue!

Over at Plaxo, where I head up marketing, that kind of granular search is really important. Our service is available in English and six other languages. Seeing what people are saying about the company or product in the languages we’ve localized in is invaluable. And seeing which languages that we’ve not yet localized in have a lot of chatter about our offering can influence localization priorities going forward.

Two other nice features of Summize: RSS feeds for any search term, and the ability to tweet any search result. My hunch, though, is that there is more to come. I plan to use this tool daily, and suggest you do, too!

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Three “Data Portability” Related Events for Your Calendar

IIW 2008

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The last year has been an amazing time for building momentum for the emergence of the Social Web. We’ve seen the “open” and “data portability” memes move from the periphery to the core, picked up by Plaxo, Google, Yahoo!, Microsoft, and Facebook, among many others. We’ve seen major advances in the embrace of open standards, including OpenID, OAuth, and microformats. And we’re also beginning to see a swell of public awareness and the stirrings of demand for users to have ownership and control of their data, and the freedom to take it with them, wherever they go.

So where do we go from here? And how can you jump in an help turn the vision into reality? My recommendation would be to add one, two, or even all three of the following events to your calendar:

Data Sharing Workshop, April 18 – 19 at the SFSU, Downtown Campus

Internet Identity Workshop 2008, May 12-14, at the Computer History Museum in Mountain View

Data Sharing Summit, May 15, at the Computer History Museum in Mountain View

Here’s a link for registration for Data Sharing Workshop and Data Sharing Summit.

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Great things have happened at previous versions of these influential grass-roots events. Joseph Smarr, Marc Canter, Robert Scoble, and Michael Arrington co-authored the Bill of Rights for Users of the Social Web for debut at the Data Sharing Summit, where the document generated vibrant discussion, conceptual buy-in from some of the biggest companies on the Internet, and a ton of signatures from the people who are working on the building blocks of data portability and the Social Web.

Bill of Rights

And to be clear, these are not stiff, formal, traditional conferences. They are all highly collaborative events, with no one setting the agenda except the interesting people who show up. I advise you to become a part of them if you are passionate about bringing about the open Social Web!

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Google App Engine: “Metaphor Shift”

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I wrote last night a bit about Google’s just-launched App Engine. Quite frankly, I sensed it was something big, but couldn’t quite put my finger on it. I needed a night to reflect and a chance to hear how folks who were at the announcement thought about it. So far, I think the best analysis is from David Recordon. I highly recommend his post on the subject, which includes:

“During the presentation, I tweeted, “Thinking App Engine with Google Accounts integration is a threat to both Facebook Platform and OpenSocial. Metaphor shift.” I thought a decent amount, well at least a few seconds, before I SMS’d that, since I knew it would be lacking quite a bit of context.”

Similar thoughts from Silicon Valley Insider, sealed the deal for me. Something big is going on here. With App Engine, Google is changing the rules of the the platform wars, in a way that is consistent with the vision behind Open Social. I do think the relevent competing platform is not Amazon or Microsoft, but rather Facebook. App Engine is infrastructure for accelerating the emergence of the next generation of applications for the Social Web. Smart move, me thinks.

Not everyone sees the startegic threat to Facebook, though.

As to whether this move is in line with the vision of “open,” it’s worth hearing a strong voice of dissent from a company that may feel the competitive threat of App Engine more directly than anyone else, Joyent.

Open and Platforms

Teddy Bear Tea

The platform space is heating up again, which I think is a good sign for Silicon Valley. Back in the day, it was often a question of the Microsoft monopoly vs. any-and-all alternatives. Netscape made the suicidal strategic decision to pick a platform battle with Microsoft, poking a stick in the sleeping bear’s eye, when, instead, they should have simply risen on the Web wave and leveraged their default-homepage-advantage for as long as possible, without creating any enemies. In parallel, Sun hyped Java as an alternative the OS juggernaut, but we can now see in hindsight that the browser and Java were distractions to a more significant platform war: proprietary vs. open source.

With last night’s “campfire” behind us, it’s time to reflect a bit on what “platform” is relevent these days. From an opening-the-Social-Web perspective, we often think about Facebook’s platform vs. the Google-led collective effort of OpenSocial. In this domain, it is about whether one writes a social application to a single platform, to many platforms, or just once, and sees it run everywhere. (It’s the promise of Java revived for the Social Web.)

But what to make of the latest move? Google App Engine is a whole new kind of creature. It will take us all a while to digest exactly what has just happened here. Rather than tell you my early opinion, let me suggest that the real question for us all is, “Given what is happening overall, which platform war is most important?”

And a second, equally important question, is: “What is the relevant competitive set for this new platform?” That is taken up by Silicon Valley Insider’s Nate Westheimer here:

“If the Silicon Valley echo chamber wants to make up a competitor for AppEngine, its proper correlate (by a whisker) is Facebook’s F8 platform. If you must cram this new service into a pigeon hole, think of App Engine as the Facebook Platform for the grown-up web.”

What do you think? Is Google going after Amazon, Microsoft, Facebook, or all three?

Also, don’t get distracted by the little tempest in the teapot

Conversational Marketing: Know What They’re Tweeting!

A bit of a "freak show"

If you are a marketer and have not figured out the fast-changing landscape of social media, bone up! If you are a seasoned PR person, brand manager, or CMO and think that Twitter and other new media tools are fringe fads, wake up!

Ignoring the “memestream” is something you cannot afford to do. As the world of “old media” (a.k.a. print newspapers and magazines) is in a death spiral, the “buzz” is increasingly determined by the community of the blogosphere and the microblogosphere.

What are people saying about your brand on Twitter? If your answer is, “I don’t know,” you are lazy. If your answer is “What is Twitter?” you are incompetent and should think about career alternatives.

As the head of marketing for Plaxo, I feel it is essential that I stay on top of tools like Tweetscan to monitor what people are saying about our brand. That often leads to customer service escalations — and to reversals of opinion. A frustrated Twitterer who gets rapid remedy after tweeting a complaint can become a brand ally.

Don’t believe that this stuff matters to real companies? Check out this weekend’s drama with Michael Arrington and Comcast.

Update: A nice post over at CNET by Charles Cooper on the relationship between Twitter, breaking news, and “old media.”

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Essential Twitter Tools: My Two Cents

Woody, Up Close and Personal

How can we get the most out of the revolutionary “microblogging” platform Twitter?

Influential Forrester analyst and veteran blogger, Jeremiah Owyang, recently posted on the topic of “essential Twitter tools.” I can certainly relate, as an increasingly heavy (a.k.a, addicted) Twitter user. Twitter is, in my opinion, a first-class citizen of the Social Web. Very open. Very social.

I have tried all the tools Jeremiah mentions, and for me, the key is search. I mourn the loss to Terraminds, but have happily replaced it with Tweetscan. (Although, when it was down for hours today, I had serious withdrawal.) Why? Because it really matters to me what people are tweeting about my company (Plaxo). When someone has a problem, complaint, question, or suggestion for Plaxo and voices it via Twitter, I want to know. Many a new conversation or relationship has been struck as a result of this facility.

My only addition to Jeremiah’s list is Plaxo Pulse (the first social aggregator). There, by virtue of the foundation of my unified address book, I am “following” a bunch of Twitterers that I am not following directly in Twitter (or indirectly via FriendFeed). And, because Pulse allows for status sync with Twitter, many of those messages show up simply as status updates.

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The “Pulse of OpenID”

Here’s an excellent resource for getting a sense of what’s currently possible with OpenID. It’s a post from Sara Perez on ReadWriteWeb, with a breathtaking list of OpenID providers and “relying parties” (sites where you can use your OpenID).

While the skeptics remain, it is clear that there has been growing momentum for this critical building block of the Social Web, especially in the past few months.

I’d also recommend tapping into the wisdom of Joseph Smarr, who is both a passionate advocate of OpenID and an early implementer, as Plaxo’s chief platform architect. Plaxo rolled out support for OpenID late last year, becoming one of the first large-scale consumer sites to accept OpenID. And most recently, Joseph worked with Yahoo! on their implmentation, allowing users to log in to Plaxo with their Yahoo! credentials (using OpenID behind the scenes). Here’s an interview I did with him on the day of that announcement. It’s a good intro to the topic:

For developers with an interest in implementing OpenID, I recommend Joseph’s “A Recipe for OpenID-Enabling Your Site.” 

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Going Topless in the Open Office?

Meataxo

Okay. This post is decidedly off-topic for this blog, so hardcore readers interested only in updates on the opening of the Social Web feel free to skip over…

I’m writing to comment on a story emerging not in the blogosphere, but in the world of traditional media. It is the story of changing attitudes toward — and business practices around — that necessary evil of businesses, “meetings.”

It got started with a piece in the L.A. Times by Jessica Guynn, entitled “Silicon Valley meetings go ‘topless’.” (Meaning that some companies are banning laptops and other devices from meetings.) In it, she also references a more radical innovation started by Joseph Smarr and Mark Jen at Plaxo, which seeks to banish meetings on all days, except Tuesdays:

“That frustration is so widespread that some start-ups cut meetings short or do away with them. Mountain View, Calif., Internet company Plaxo Inc. took a “meat ax” to meetings, moving them all to Tuesdays with the goal of making other days more productive. (They called it “Meataxo.”) ”

The story then spread “across the pond” to the UK, in a piece by Dan Glaister of the Guardian:

That frustration has led to yet another innovation: meeting-free companies. That too has a snappy moniker: “meataxo”, as in take a meat axe to meetings. “No-laptop meetings make sense,” Zawodny blogged. “No meetings makes more sense.”

And now, the story has jumped over from newspapers to television, in a piece by ABC News, entitled “Going Topless in the Office”.

My hat is off to Jessica Guynn for a truly viral meme!

Centralized Me on the Web

Posts this weekend by Loic Le Meur and Michael Arrington have stirred up discussion about the emerging ecosystem of the Social Web that is the central topic of TheRealMcCrea blog. Indeed, we, too, believe that the landscape is shifting rapidly, and that the walls are coming down.

What will happen next?

For one, aggregators like FriendFeed and others, will emerge all over the place, as the barrier to creating one falls to nothing. Indeed, each week we hear of a new one.

Next, the building blocks for the Social Web will be completely assembled. Most are now already out there: OpenID, Oauth, microformats, OpenSocial, and the Social Graph API. Together, these enable the “centralized me” discussed by Loic and Michael, as well as application portability, and to some extent, data portability (microformats allowing machine readability). But the last block or two missing is that which liberates the social graph data and makes it portable (under the control of the user). Keep you eyes on that space…and prepare for an exciting 2008.

And to see a real live example of a “centralized me” brought to life via aggregration, see my public profile page on Plaxo. How was it created? Plaxo implemented support for Google’s Social Graph API, which traverses the publicly asserted linkages people make out on the web about themselves. This “rel=me” allows an application, like Pulse, to present to a user a menu of items discovered about that person out on the public web. The user, me in this case, can pick and choose which pieces to associate with my Plaxo account, and whether and how to share each feed through the Pulse aggregation and sharing system. Some feed I choose to share only with family or only with friends — or even only with a specific group of people. Others, I wish to project publicly, and these form the living foundation of my public profile.

If all of this sounds interesting to you, but you’re interested in more depth, I would suggest diving inside the heads of folks like Joseph Smarr of Plaxo and Marc Canter (who needs no introduction). They are the primary co-authors of the Bill of Rights for Users of the Social Web.

Death of Newspapers Accelerating

Newspapers are Dead

According to TechCrunch, one of my preferred online news sources, in a piece by Duncan Riley:

“Figures released by the Newspaper Association of America show that the decline of newspapers is more rapid than previously thought, with total print advertising revenue in 2007 plunging 9.4% to $42 billion compared to 2006, the biggest drop in revenue since 1950, the year they started tracking annual revenue.”

We are witnessing a major upheaval in the media landscape, as the Internet makes the print news model increasingly untenable. Printed news is expensive to produce, arrives so slowly that it can hardly be called “news” upon arrival, and is an absurd waste of trees and energy.

What does that mean? The race is on to figure out the winning model for online news. Somewhat ironically, the New York Times wades in on the topic, with a piece by Saul Hansel, entitled “PaidContent vs. TechCrunch: Two Visions of Blogging’s Future.” It might have been better titled, “Two Visions of the Future of the New York Times.”

My previous post here.

And the original source here.